1. FAQ


Welcome to the frequently asked questions page. We have answers to common questions here. There are more detailed explanations in the help desk articles.


How long does it take to set up my page?

Setting up your account and course page takes a few minutes. Click on sign up, fill in your details to get started.
On your dashboard, click on settings. Here you can create your page!

How do I get paid?

All payments are powered through Stripe. This is a secure payment gateway which you sign up to through courseUcan. If you already have an account, you can use those details to synchronise it to your courseUcan account. Look for the payment option in the settings.

We do not hold any of your payment details.

What if someone cancels my course?

You can set your cancellation policy and can approve or decline refunds based on this.

Should a dispute be raised, we will assess whether a refund should be given. We will provide a refund based on your cancellation policy and the clarity of this. We do not refund users if they are not satisfied with the quality of the course.

What happens if there is a problem on the day of the course?

If you have a problem with the courseUcan platform on the day of your course, please get in contact with us. Find details at the bottom of the courseUcan page. We aim to get back to all urgent queries within 1 hour and all non-urgent queries within 24 hours.

Which countries do we operate in?

At present we are based in the UK and our courses are all set up to take pounds (GBP). We do have plans to expand the accepted currencies to Europe, the USA and the rest of the world. Until then, please check back as this is high up on our agenda!


When does the money leave my account once I have made payment?

You are charged as soon as you make the booking. We do not however pay the course organiser until 48 hours after the course has taken place. This is to ensure that we can resolve any issues quickly and easily.

What happens if I am unhappy with the quality of the course?

At courseUcan we use a rating system to help participants decide on the quality of the courses. Also look for the verified organiser logo for users we have personally approved. If you have had an excellent experience or are unhappy leave a review to help others make an informed choice.